• Submit Online: This method is preferred since it checks for missing information that may cause delays in resolving your issue.
• Submit by Phone: Alternatively you can call your issue into your regional Technical Support Center.
  
  

We will continue to accept email regarding existing service requests. However, it will not be accepted to create a new Service Request. This change is designed to better serve you and allow us to provide the fastest response possible. To do this, we must ensure that we gather as much supporting information as possible up-front. Previously, when a new Service Request was submitted via email, we had no mechanism to enforce or guide you through providing the necessary information - this often resulted in lengthy delays that could have been avoided. With the new system, our online web form can better instruct and guide you to provide the required information. We can then route the submitted Service Request directly to a skilled Support Analyst who can investigate your issue.

• Feature Request Template -- To submit a feature request, open an SR following standard procedures. Then submit this template as additional information and e-mail it to your regional support center.
  
• Migration Notification Template -- If you are conducting a significant migration or installation of Genesys Products and wish to alert Genesys Technical Support, please e-mail this template to your regional support center.