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Knowledge Base

  • Documents
    • Product Advisories -- Alerts about critical product bugs
    • Release Information -- Overview information about Genesys releases
    • Release Notes -- Fixes and features implemented in Genesys releases
    • Product Manuals -- Product Guides and Help Files
    • Cross-Product Solution Guides -- Information about Genesys cross-product solutions and configurations
    • Support Processes -- Policy and Procedure documents
    • Tech Support Newsletters -- Important Tech Support news for customers and partners
    • Third Party Documentation -- Product Guides for third-party software
    • Troubleshooting Utilities -- Tech Support Tools used for problem analysis
    • White Papers -- Informative contact center implementation topics

  • Solution Search
    • Search solutions for closed Service Requests that have been shared for customer/partner use as a knowledge resource
My Support

  • My Service Requests -- Create and submit/receive updates on Service Requests (SRs) for which you are the Designated Contact or view SRs for which you have been granted read access
  • My Feature Requests -- View and submit updates on Feature Requests (FRs) for which you are the Designated Contact
  • My Surveys -- Submit and view satisfaction surveys for your closed Service Requests
  • My Company's Implementations -- Create and update environment information about your company's implementations so this data can be used to auto-populate new SRs and troubleshoot submitted SRs
 
CallPath
  • CallPath Documentation
  • Service Updates
 
Tech Tutorials
  • Highly technical webinars for Genesys customers and partners with current maintenance agreements
  • Topics ranging from troubleshooting to optimization
  • Presented by our subject matter experts
 
Genesys Developer Program
  • Packages for individual interface domains
  • Program Subscription information
 
My Profile
  • Change your login and password
  • Control e-mail notification
  • Send an e-mail to update your contact information
 
Contact Us
  • How to contact Support by phone, Fax, and e-mail
  • Web site feedback
 
New Account
  • Request a login and password for Genesys Web sites
 
Log In/Out
  • Start/end your secure session with the Genesys Technical Support site
 
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