Call for Entries
2007 Genesys Customer Innovation Awards

These awards recognize companies from around the world that are delivering outstanding customer service. Genesys will accept nominations from any customer, partner, or other individual (including Genesys employees) who want to nominate a company or government agency for recognition.

Nominations will be accepted starting October 18, 2007. The nomination process closes on November 30, 2007. A select group of finalists will be invited to present their stories in front of a panel of global industry experts who will select the winner. Finalist companies will be honored in 2008 at a Genesys G-Force event, special regional events, and via press releases or similar announcements.

To enter, please fill out the short questionnaire:

Required fields are noted with a (*)
 How has your organization improved the overall customer experience?
(Please select all checkboxes below that apply)
 Proactive customer service
 Integration of automated and human-assisted service
 Other (explain) 
 Scheduled callbacks
 Extending access to experts in branches or back offices
 How has your organization used technology innovatively to leverage new modes of delivering customer service?
(Please select all checkboxes below that apply)
 Mobile access
 Multi-channel integration (e.g. Web, email, chat, SMS)
 Other (explain) 
 Virtual assistance
 IP
 Voice recognition
 How has your organization used technology to establish and track new metrics to leverage contact centers and customer service more strategically?
(Please select all checkboxes below that apply)
 Expanding customer relationships across multiple business units
 Improved financial performance and efficiency/ROI
 Other (explain) 
 Automated use of routing to leverage agent skills/improve performance/increase satisfaction
 Establishing new key performance indicators
 Please write a short narrative of approximately 200-words describing your organizations' contact center and how it uniquely fulfills the criteria above. If available, please describe a scenario or actual example of a how your contact center delivered benefits to a customer. Semi finalists will be selected via their written entries, followed by telephone interviews.

Required Contact Information
* Name:
* Company:
* Phone:
* E-mail:
* Technologies/Products Used:


I understand that by participating in this contest I give Genesys permission to publicly reference my company's innovative application and acknowledge its deployment of the technologies mentioned in this entry form. Uses of this information may include case studies, quotes, presentations, or other marketing materials.
*  
 Yes  No